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Client Service Representative

Summit Veterinary Referral Center is looking for experts in client care to join our amazing Specialty/ER team. At Summit, client service is core to what we do! The top priority of our Client Care team is to deliver friendly and compassionate service to the wonderful pet parents who put their trust in us.

We offer one of the most comprehensive collections of specialists under one roof in the Northwest. Our team is comprised of emergency, critical care, cardiology, internal medicine, neurology, radiology, surgery, ophthalmology, and oncology.

Each role is different and may require some, but not all of these duties:

  • Create and present financial estimates and treatment plans

  • Guide clients through check-in, discharge, check out

  • Handle financial transactions

  • Effectively resolve client questions via phone and email

  • Take ownership in building trust and relationships with clients

  • Create appointments and gather patient history prior to appointment dates

  • Assist with patient discharges, updates and follow up calls

  • Triage incoming requests

  • Maintain patient records

  • Work closely with our medical teams to ensure a positive outcome at each visit

 

The best candidates have:

  • 1+ year experience in a customer service role; veterinary experience is preferred

  • A deep, genuine care for helping people

  • Naturally empathetic and articulate communication

  • A friendly and professional demeanor

  • Critical thinking and problem-solving skills

  • Comfort working with computer software

  • ...and embody our mission statement: to be the leader in patient care and client services.

Job Types: Part-time Client Services Rep with flexible hours

Pay: based on experience *night shift pay differential available

Benefits:

  • 401(k)

  • Dental insurance

  • Employee discount

  • Health insurance

  • Paid time off

  • Vision insurance

  • Long and short term disability

  • CE benefits

  • Clothing allowance

  • Advancement education support

 

Education:

  • High school or equivalent

 

Experience:

  • at least 6 months veterinary experience required

 

Work Location:

  • One location

 

Work Remotely:

  • No

Apply today! We look forward to hearing from you!

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